Returns

30 days, free, no questions asked. Print the label from your order page and drop it at any carrier point.

This page sets out how that works in practice, what the few exceptions are, and what happens when something is wrong rather than simply unwanted.

1. The window

You have 30 days from the day the parcel is delivered, not from the day you ordered.

This is our own policy and it sits on top of whatever the law gives you. If you are in the UK or the EU, you also have a separate statutory right to cancel a distance purchase within fourteen days of delivery, and that right is yours whatever this page says.

2. Condition

Send it back unworn, with its tags on, in a condition we could sell it in.

• Trying something on is not wearing it. Put it on, look in a mirror, take it off again - that is what the window is for.
• A garment that has been worn out, washed, altered or scented is not returnable, because it cannot be sold to the next person.
• Keep the tags attached. A tag that has been cut off is the one thing we cannot put back.
• The original bag is helpful but not required. Any packaging that gets it here intact is fine.

3. How to send it back

• Open your order page and print the return label.
• Put the garment back in a bag, with the tags on.
• Drop it at any carrier point.

You do not need to tell us first, you do not need a reference number, and you do not need to explain why.

4. What it costs

Return carriage is free.

Where a return crosses a border, duty already paid at checkout is refunded with the order, because you did not keep the goods it was charged on.

5. Refunds

A refund goes back to the method you paid with. We cannot send it anywhere else, and the payment provider will not let us.

We refund once the parcel reaches us and has been looked at, and we aim to do it the same day. After that, how quickly it appears is your bank's decision, and that is commonly a few working days and occasionally longer.

We refund the price of the goods and, where the whole order goes back, the standard delivery you paid. We do not refund the extra cost of an upgraded delivery, because that service was actually provided.

You will get an email when the refund is sent. If that email has arrived and the money has not, the delay is at your bank and they can see more than we can.

6. Exchanges

There is no exchange process, on purpose.

Return the piece and order the size you want. It is faster than waiting for us to receive one before sending another, and in the meantime the size you want is reserved to nobody - which is the part that catches people out at other shops.

If the size you want sells out while your return is in transit, tell us and we will do what we can.

7. Faulty or wrong

If something arrives faulty, damaged, or simply not what you ordered, that is not a return in the ordinary sense and it is not your cost.

Write to support@ramkthrift.space with your order number and a photograph. We will put it right: a replacement, a repair where that is better, or a refund. Which of those happens is largely your choice.

Fair wear from ordinary use is not a fault. A seam that gives way in a fortnight is, and so is a zip that fails, and so is a colour that runs the first time it is washed according to its own care instructions.

Your legal rights over faulty goods stand whatever this page says, and nothing here reduces them.

8. The few things we cannot take back

A small number of items cannot be returned once unsealed, for reasons of hygiene. Where that applies it is written on the product page, before you buy, not discovered afterwards.

Nothing else is excluded. There is no list of final-sale items and no category quietly outside the policy.

9. Returns from outside US

The same window and the same conditions apply.

Mark the parcel clearly as returned goods. A return that is treated as a new commercial import can attract a charge we are then unable to recover, and that is worth the thirty seconds it takes to write on the label.

10. If something goes wrong with a return

Write to support@ramkthrift.space. Tell us what happened and what you would like done.

Almost everything that goes wrong with a return is a parcel that has not been scanned yet or a refund sitting between two banks. Both are quicker to look up than to worry about.