Contact

Write to support@ramkthrift.space and a person will answer, usually within one business day.

How to reach us

Email is the main way, and it reaches the same small group of people who pack the orders. There is no tier one, no ticket number and nobody who has to ask somebody else.

Where a telephone number or a messaging account is listed below, those reach the same people.

Why there is no chat widget

A question about a fit, a return or a payment is better answered properly than instantly.

A chat window creates pressure to answer in ten seconds, and the honest answer to most questions here requires looking something up: a measurement, a carrier scan, a payment reference. We would rather take an hour and be right.

What to include

You will get a faster and better answer if the first message has:

• Your order number, if it is about an order. It is in the subject line of your confirmation.
• The size and colour, if it is about a fit.
• A photograph, if something arrived wrong or damaged. One photograph saves three emails.
• What you would like to happen. Most people do not say, and we would rather do the thing you wanted than guess.

What we can help with

• Anything about an order: where it is, changing an address before despatch, cancelling before despatch.
• Sizing, before you buy. Tell us what you own and like the fit of, and we will tell you which size matches it.
• Returns, refunds and anything that arrived wrong.
• A payment that was refused, or one that was taken when the order did not complete.
• Stock. If something is sold out, we can usually say whether it is coming back.

What we cannot help with

• Where a parcel is once a carrier has it and has stopped scanning it. We will chase them, but we see the same tracking page you do.
• What customs in another country will decide. Duties are collected at checkout so there should be nothing to decide, but a border is a border.
• Altering a garment. We will tell you what a tailor will need to know.

When we answer

Within one business day, usually sooner, and from the time zone the shop is in rather than yours.

A message sent on a Saturday is answered on Monday. If something is genuinely urgent - a wrong address on an order that has not shipped - say so in the subject line and it gets looked at first.

If we have got something wrong

Say so directly. You will not get a form.

If we have made a mistake we would rather fix it than discuss whose fault it was, and almost everything is fixable while it is still a conversation rather than a complaint.